Reviews

  3/5 Jason Simpson on Thursday, March 18, 2021

I brought my 2020 Ram 2500 in for an alignment and rotation and had been experiencing a rattling or knocking sound in the front end and asked if you could take a close look and find it as I spend most of my time driving at 80 mph on the highway. The mechanic (older white guy, grey hair and brown teeth) asked me what on earth could be loose on a brand new truck (with 22k very hard miles). I insisted something was wrong and please find it. An hour later the truck came back with a clean bill of health and that the knocking must be in my imagination. After driving around for a few more days, telling myself that the knocking that I?m feeling and hearing is all in my head, I finally jacked it up myself in the driveway and the first thing I found was the front left wheel had about an inch of play at the ball joint. This told me that A: the mechanic was either too incompetent to find it or B: didn?t even check it over at all, both of which are unforgivable as I take my families safety pretty seriously. I have been a Libertyville resident for 30 years and have brought all of my business to Berry tire until now. I?m sorry but it is a deal breaker.